Terms & Conditions

Terms & Conditions

FOR PEOPLE WHO HAVE PURCHASED DURING EOFY 2026 SALE – TERMS & CONDITIONS

Rewards points can still be earned during the sale, but they strictly can not be used or redeemed on sale items or at any point during the sale period listed above. 

Please double-check that every detail on your order is correct at checkout, including the shipping address and the items selected. Because of the high volume of orders during the Promotional Period, we are unable to guarantee order amendments, address changes or cancellations once an order has been placed.

Free Gift with Purchase – While we'd love to help, if a free gift isn't added to the cart at checkout, we're unable to add it manually afterwards due to the high order volumes during sale periods.

**If the free Gift With Purchase sells out, we reserve the right to change the product at any time necessary.

Order Cancellations – While we can not allow order cancellations during the sale, on the off chance the order has not yet been packed by the warehouse, we can cancel it for a strict fee of 15% of the order value. 

Order Changes – Please note that requesting changes to an order can delay processing and dispatch, as amended orders may lose their original place in the dispatch queue. We can not guarantee order edits during the sale. 

Any free shipping thresholds or promotional shipping offers apply after discounts and transit cover have been applied.

We reserve the right to amend, extend, withdraw or cancel the promotion at any time without notice.

Nothing in these Terms & Conditions excludes any rights available to consumers under applicable consumer law.

For all other terms and conditions please see here.

Payment Methods

You can order online securely – we use the Paypal secure shopping basket and also offer Afterpay, Zippay, Klarna and Stripe secure checkout options.

Coupon Codes

Each Coupon Code may come with its own limitations and restrictions. Strictly one offer per person / per order, and codes can't be used in conjunction with anything else. Discount codes can not be stacked.

Subscription products can not be combined with any other offer. As subscription products already carry a discounted %, that discount can not be used alongside any other offer or promotion.

Product orders can not be placed individually within a short space of time in order to take advantage of multiple discount codes. 

Code limitations may change at any time. 

Discount codes and Gift Vouchers can not be reactivated once they have expired.

Please note that we do not allow any third party to advertise our discount codes without our permission. We will seek further action if these are not removed when requested. 

Checkout - Discounted Add Ons 

Please note, a limit of 2 products applies to the discounted "add ons" section at checkout. 

Discounted samples are only to be added alongside a full size product purchase. 1 x Full Size Product order allows for 1 x discounted sample purchase. 

Free Gift

To be eligible for a free gift you must spend the advertised spend qualifier. The free gift can not be added after the order is placed — you must add it to your order to claim the offer before the order is placed. The free gift is not valid with subscriptions or with any other offer or discount code.

Free Gifts can not be added to Gift Card orders. 

Shade Match Guarantee 

  1. Foundation Swap: If you purchase a full-size Pro Finish Liquid Foundation and are colour matched by our in house Team (using live chat or the colour match form) and the shade doesn't match, we will exchange it for the correct shade for you, even if the product has been used. Simply send the product back to our HQ, and once we receive it, we'll send you the correct shade. 

  2. 14-Day Return Window: To take advantage of our Shade Match Guarantee, you must contact us and return the foundation within 14 days of receiving your order. The customer is responsible for the return shipping cost. If the return has been initiated within the 14-day time period, we will cover the shipping cost to send you the correct shade. However, if the return is made after 14 days, the customer is responsible for the shipping cost of the returned product and for the correct shade being sent back. If it has been 30+ days since you received your order, unfortunately you no longer qualify for the shade match guarantee. 

  3. Return Process: To initiate the swap, simply reach out to us by email at lustmineralsmakeup@gmail.com with proof of purchase and proof of the colour match by our Team, and we will provide you with instructions on how to return your product.

  4. No Returns or Refunds: Please note that we do not offer returns, credits or refunds as part of this — only exchanges of the full-size Pro Finish Liquid Foundation for the correct shade under the Shade Match Guarantee conditions.  

Perfectly Imperfect

Please note we do not offer refunds, credits or returns on perfectly imperfect items, as they are sale items. Please choose carefully and reach out to our team anytime for support.

Subscriptions

If you purchase a product under a subscription, the product/s are automatically delivered on your schedule. 

Once signed up to a subscription, a minimum of two deliveries are required before you can cancel. No other discount codes or offers are valid with subscriptions.

Shipping

It is the customer's responsibility to make sure the shipping address entered at checkout is correct. While we will do our best to update shipping details after an order has been placed if an error was made, we can't guarantee anything. This is because our Warehouse Team has a quick turnaround when printing and shipping customer orders and the parcel may have already left our Warehouse. 

Please check your details thoroughly at checkout. 
We are not liable for any further taxes or fees charged to the customer on arrival for international orders, if any apply. 

**If a refund is approved on an order that has already been shipped, that order will incur a 15% fee, and any shipping costs incurred by the brand will be passed on to the customer. The brand does not cover return shipping fees. 

Customer Affiliate Program

Our Customer Affiliate Program is exclusively for existing Lust Minerals customers who have made a purchase. Promotion of this affiliate program must be organic — paid advertising is not permitted. If these guidelines are violated, you will forfeit your commissions. 

Privacy Policy

Last Updated: December 2024

Your privacy is important to us. This Privacy Policy outlines how Lust Minerals collects, uses, and protects your personal information in accordance with applicable privacy legislation.

1. Collection of Personal Information

We collect personal information that is necessary to provide our products and services. This may include:

  • Payment Information: Payment details (processed securely via third-party providers).
  • Account Information: Login credentials for your Lust Minerals account.
  • Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.
  • Communication Data: Messages and inquiries sent to us.

We collect this information directly from you through:

  • Online purchases.
  • Account creation.
  • Newsletter sign-ups.
  • Customer service interactions.

2. Use of Personal Information

We use your personal information to:

  • Process and fulfil orders, including shipping and customer support.
  • Communicate with you about your orders, promotions, and updates.
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory requirements.

If you have opted into marketing communications, we may send you promotional emails or SMS. You can unsubscribe at any time by following the links provided in the communication or by contacting us directly.

3. Sharing of Personal Information

We respect your privacy and only share your personal information in limited circumstances:

  • Service Providers: With trusted third parties who assist with payment processing, shipping, email marketing, and analytics.
  • Legal Obligations: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business.

We do not sell your personal information to third parties.

4. Data Security

We are committed to protecting your personal information. We use industry-standard measures, including encryption and secure servers, to safeguard your data. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Note - Disclosure Required by Law

Though we make every effort to preserve the privacy of our customers and visitors, we may need to disclose personal information when required by law, governmental rule or regulation, or judicial or administrative process.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse website performance. Cookies may collect information such as:

  • Preferences and past browsing history.
  • Shopping cart details.
  • Analytics data to improve our services.

You can manage cookie preferences via your browser settings. Disabling cookies may affect the functionality of our website.

6. Your Rights

Under applicable privacy law, you have the right to:

  • Access your personal information.
  • Request corrections to inaccurate or incomplete data.
  • Opt out of direct marketing communications.
  • Withdraw consent for data collection (where applicable).

To exercise these rights, please contact us at lustmineralsmakeup@gmail.com

7. Product Disclaimer

Our products are formulated with high-quality ingredients and are designed for external use only. Individual results may vary depending on skin type and other factors. The information provided on our website and packaging is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition. For specific concerns, consult a healthcare professional before using our products.

8. Patch Testing

To minimise the risk of irritation or an allergic reaction, we recommend conducting a patch test before using any new product.
How to Patch Test:

  1. Apply a small amount of the product to clean, dry skin on your inner arm.
  2. Wait 24 hours to check for any reaction.
  3. If irritation occurs, discontinue use and consult a healthcare professional.

9. International Transfers

As a global business, your information may be processed outside of the country where you live. We ensure that any international data transfers comply with applicable privacy laws and are protected by secure agreements.

10. Retention of Personal Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Once it is no longer required, your data will be securely destroyed or anonymised.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in regulations. The latest version will always be available on our website, and we encourage you to review it periodically.

12. Terms of Service

By visiting our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully.

General Information

This website is operated by Lust Minerals. Throughout the site, the terms "we," "us," and "our" refer to Lust Minerals. By accessing our website or using our services, you agree to be bound by these terms.

Orders and Payments

Orders are processed within 1-2 business days. Prices are listed in the currency shown at checkout and include applicable taxes unless stated otherwise. Payment methods include Visa, Mastercard, American Express, Apple Pay, Afterpay, Paypal, Klarna, Zip, Google Pay, Shop Pay, and Union Pay. We reserve the right to cancel or limit orders at our discretion.

Product Information

We strive to ensure accuracy in product descriptions, pricing, and availability. However, we do not warrant that all information is error-free or complete. All product use is at the customer's discretion.

Returns and Refunds

Refer to our Returns and Refund Policy for details on eligibility and process.

Limitation of Liability

We are not responsible for any indirect or consequential damages resulting from the use of our website, products, or services.

Governing Law

These terms are governed by the laws that apply where our business operates.

SMS Policy/ Mobile Terms

Our mobile message service is operated by Lust Minerals. Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of those changes.

By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lust Minerals through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with us. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to the number the messages are sent from, or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other mobile message programs of ours and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email lustmineralsmakeup@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, that you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or the Service.

Copyright Protection 

All content included on this Site, such as text, graphics, logos, button icons, images, video clips, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and is protected by international copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on this Site is our exclusive property. The content on this Site may be used by you as a personal shopping and/or information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this Site, is strictly prohibited. We maintain a copyright piracy surveillance program and vigorously prosecute copyright infringement. This Site as a whole is protected by copyright and trade dress, all worldwide right, title and interest in and to which are owned by us.

13. Shipping Policy

We're committed to getting your order to you promptly. Below are the details of our shipping process.

Processing Times

Orders are processed within 1-2 business days for in stock items (this excludes Sale Periods). Orders placed after 2 PM or on weekends are processed the next business day.

Shipping Costs

Domestic: Free standard shipping on orders over $149.00 - subject to change. International: Calculated at checkout based on destination.

Delivery Times 

Please visit our shipping policy pages for estimates provided by the courier. Please be aware that while we are responsible for dispatching your order on time, once the parcel is with the courier we no longer have control over its delivery.

Tracking Orders

Once shipped, you will receive an email with tracking details.

Lost or Delayed Orders

If your order is delayed or lost, please contact us at lustmineralsmakeup@gmail.com for assistance. We do recommend adding transit cover, which is parcel insurance, as this covers you in the event that this happens.

14. Returns and Refunds Policy

We want you to feel confident in every purchase. The policy below outlines our returns process and sits alongside your rights under applicable consumer law.

Proof of Purchase

To process any refund, store credit or exchange request, please provide:

  • Your order number
  • A clear photo of the original pick slip included with your order
  • Clear photos of the product and issue (where applicable)

This allows us to accurately verify and assess your request.

Eligibility for Returns

Returns must be requested within 30 days of purchase and are only accepted on unused, unopened full-size products returned in their original, undamaged packaging and in re-saleable condition. Shipping fees are non-refundable.

The following items are not eligible for return due to hygiene and safety reasons:

  • Opened or used products
  • Sale or promotional items
  • Samples
  • Gift cards

We reserve the right to refuse returns that do not meet these conditions. We do not refund shipping fees incurred by the brand. The original purchase amount may be refunded minus shipping fees. 

How to Lodge a Return

To initiate a return, please contact lustmineralsmakeup@gmail.com with your order number and reason for return. Our team will provide return instructions once eligibility has been confirmed.

Return shipping costs are the responsibility of the customer unless the product is deemed faulty.

Sensitive or Allergy-Prone Skin

As individual skin types can vary significantly, customers with sensitive or allergy-prone skin are strongly encouraged to purchase a sample size prior to ordering a full-size product.

If you experience an allergic or sensitivity reaction after using a full-size product, you may return the product to us at your own expense. Once the product has been received at our warehouse, a store credit for the purchase price (excluding any shipping costs) will be issued within 3 business days

Refunds are not provided for allergic or sensitivity reactions, as these are personal and cannot be predicted. We encourage a patch test before using any new product.

Change of Mind

We do not offer refunds for change-of-mind purchases. Where a return is approved outside of our consumer law obligations, we offer store credit or product replacement only.

Faulty or Incorrect Products

If you believe you have received a faulty product or an item different from what you ordered, please contact us at lustmineralsmakeup@gmail.com as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photos where applicable

We will assess the issue and advise the appropriate resolution.

Refunds / Order Cancellation

For returns approved outside of applicable consumer law requirements, returns will be issued as store credit or product replacement.

It is the customer's responsibility to ship the products back to us. Once the product is received at our warehouse, your replacement item  (or refund if applicable) will be processed within 3 business days.

In limited circumstances, a refund may be approved at our discretion. Where approved, refunds will be processed back to the original payment method and will incur a 15% administration fee.

This administration fee does not apply to refunds for faulty products or where a refund is required under applicable consumer law.

Shipping costs are non-refundable and are not included in store credits or refund totals.

15. Accessibility Statement

We are committed to making our website accessible to all users, including those with disabilities. We continually work to improve usability in line with accessibility guidelines.

Need Assistance?

If you encounter accessibility issues, please contact us at lustmineralsmakeup@gmail.com

16. Disclaimer of Warranties and Limitation of Liability

This website and its contents are provided by Lust Minerals "as is" and "as available." We make no guarantees, express or implied, regarding the operation of this site or the accuracy of the information, materials, or products included. By using this site, you acknowledge that your use is at your own risk.

To the extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or communications are free of viruses or other harmful components. 

17. Contact Us

For any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Lust Minerals
Email: lustmineralsmakeup@gmail.com